FAQ

|Park Overview|
Q: Park Performance Times
A:
• Naruwan Theatre: 13:30
• Paiwan Wedding Parade: 14:20
• Water Theatre: 14:45
• Culture Square: 16:20
   https://reurl.cc/3yl3dM
Q: 2026 Sun Moon Lake Ropeway Maintenance Schedule
A: https://reurl.cc/90Y1Mn
Q: Operating Hours & Other Services
A:
• Formosan Aboriginal Culture Village
 • Weekdays: 9:30 am ~ 17:00 pm
 • Holidays: 9:30 am ~ 17:30 pm
• Sun Moon Lake Ropeway & Skyline (Formosan Aboriginal Culture Village Cable Car)
 • Weekdays: 10:30 am ~ 16:00 pm
 • Holidays: 10:00 am ~ 16:30 pm
|Transportation Information|
https://reurl.cc/XxY57e
|E-Tickets|
Q: Is membership mandatory to make a purchase?
A: No, membership is not required. You can place your order directly as a guest.
Q: What should I do if I forget my password?
A: Simply click "Forgot Password" on the login page, enter your account username/email, and submit. The system will send a password reset email to your inbox. Click the reset link in the email to set a new password.
Q: How do I get my e-ticket (QR code) after a successful payment on the website?
A:
1. [Website]: Member Center → My Orders → Paid → View.
2. [Email]: Check the email inbox of the order contact person. Open the confirmation email to access the e-ticket (QR code) sent by the system.
Q: Can I modify my items after the order is completed?
A: Once an order is placed, items cannot be changed. Please go to "My Orders" (or "Guest Orders" if you purchased without logging in) → Paid → Click "Request Refund", and then re-purchase the correct items.
Q: How do I request a refund if I cannot visit within the validity period?
A: E-tickets purchased on this website must be used within the specific validity period stated on each ticket. Expired tickets are non-refundable. If your ticket is still within its validity period and you need a refund, please follow the processes below to apply on our website.
• Refund Process for Registered Members:
Go to the Formosan Aboriginal Culture Village Ticketing Website -> Log in using your purchase account -> Go to "Member Center" -> Enter the "My Orders" page -> Find the order you wish to refund -> Click the "Request Refund" button to complete the application.
• Refund Process for Non-Members (Guests):
Go to the Formosan Aboriginal Culture Village Ticketing Website -> Click "Search Order" -> Enter your email, or your Order Number and Order Verification Code (the Order Verification Code is only provided for guest orders and can be found in your successful payment notification email) -> Find the order you wish to refund -> Click the "Request Refund" button to complete the application.
Upon receiving your request, the website will perform a manual refund review (takes up to 7 working days). Once approved, the refund will be credited back via your original payment method. The actual date the funds appear in your account will depend on your bank's processing times. If you need urgent confirmation regarding the credit, please contact your card-issuing bank.